From when we stepped in this hotel i could tell how welcoming the staff were and considerate mr Ahmed helped us by upgrading our room as we had an elderly mother and was difficult to climb the stairs so he upgraded our room in order to accommodate our mother, we had problem with one of the rooms and the staff were so helpful with everything Another point is the food is very flavorful and has good variety and again the staff is so helpful and always there to help The beach is so clean and clear beautiful water sand beaches clean well maintained There is a bar at the beach were Mohmoud is so friendly welcoming great attitude Also Mr Sobhi great thanks to him we had a great time The animation team is something else i have never seen such a great team so talented welcoming helpful we had a great time thanks to Maryam, Aya, Mido , Weja and Nady we all had a great time amazing shows daily a huge thank you to all