I stayed two nights at the Clarion Collection Hotel Kompaniet. I was very confused. Was this hotel a Nordic Choice hotel? Was it a Strawberry hotel? Was it a Clarion? Was it a Choice? It used to be Nordic Choice, which has or had an affiliate with Choice internationally. So, in theory, I should have status or points because of Choice. But Nordic Choice is now Strawberry. Yet, the hotel is still branded Clarion. Clarion is a Choice brand. At the same time, it is also called Hotel Kompaniet, which makes it sound more of a boutique or independent hotel. This confusion over brand identity and marketing was apparent and evident across the hotel. While the lobby looks renovated and has a more upscale, boutique feel to it, the bar and restaurant feel like a low-end buffet. Because the breakfast and dinner is free, guests rush the buffet just like a cruise ship or cheap all-inclusive resort. Some of the guests, especially kids and sports teams, were like pigs and going back to the buffet two or three times. The food is mostly low-quality. Worse than airport lounge food. More like school or hospital cafeteria food. Especially at breakfast. The scrambled eggs were watery. The juices were watered down. I did not see any fresh berries. At night, dinner was barbecue chicken, a rice or some sort of grain, and a couple salads. I did not see any desserts. Staff worked hard and were very polite. Most or all of them spoke English. But they were overwhelmed. It was like a hotel factory with all the guests at the buffet. The front desk clerks are also the bartenders, which causes a line at the front desk when they are working at the bar or a line at the bar when they are working the front desk. While the included breakfast and dinner is appreciated, I think the hotel would be better off having a menu with table service. Guests would eat less food, costs would probably be reduced, and the quality might be better. There has to be a better and more civilized way to do the restaurant. It In terms of my room. It was on the fourth floor and had a nice view of the grounds looking toward the river. While the lobby and even the hallway to my room looked renovated or refreshed, the room itself felt a little older. Some of the furniture was scratched, damaged, or just worn. There were zero working USB outlets. I said ”working” because there was one USB outlet on the side of the desk. However, it did not work. In the year 2023 you expect multiple accessible USB outlets to charge your devices. The three or four electrical outlets were in good locations but the design was poor. You could not easy use an international power adaptor due to the placement of the outlets. You also could not plug-in power adaptors for an Apple computer because of the design. This is just unacceptable. How did the designer of the rooms not test the design? Missing from my room were a telephone. Who am I supposed to call if there is an emergency? Why is there no telephone? There also was not an a
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