If anything went wrong it went wrong at this hotel. The employees are great but the “general manager” has no leadership. which made the nice employees under her hopeless I was there for 5 nights. My room was never cleaned except the first day when I asked the cleaning crew to please clean it. I went to the front desk and ask them to please clean my room the rest of the stay. It wasn’t cleaned. I asked every day that the missed it and it was not done. The first night my Tv did not work and I called the front desk and they said I had to change the port in the tv from one to two everytime I turn the tv on. Ok I will deal with that but the volume did not work. I called back and they asked if I wanted to change room. This was at 11pm and did it want two move the two of us after we had unpacked for 4 nights. I asked if the maintenance could look at it on Thursday. That night the ac fan did not cut off all night. So that morning I asked if they could look at that also. Did not happen. Called back and talked to front desk and said the maintenance guy left at 4. The only way to stop the fan was to cut off the whole system. At night we had to get up and Cut it off from being cold to hot. They said they would fix TV and ac on Friday. Did not happen. The Saturday night manager came up and could not believe what had happened to us and said she would move us but the hotel was full. So I went to the Sunday morning manager “ the most unprofessional person I meet the whole stay and said” since I refused to move rooms the first night she could do nothing.” My wife and daughter stayed with a friend because ever morning they woke up with sore throats. I was told the general manager would be there on Monday at 6am. I was going to leave at 5 to drive back to Richmond. So I waited and at 6 the front desk person, Very friendly told me that she didn’t come in till after 8:30. I left my number for her to call me when I was in my car. I call back at 2pm and she had left for the day. Left my number again and had never heard back from anyone. I was staying for graduation week and the rates were over $350 a night. Very frustrating. Gold member from Hilton.