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I've rarely stayed at Hyatt Hotels but I'm glad I did this time because it was a real treat. The rooms were well thought out, practical and yet stylish and clean. The staff was super friendly and went out of their way for me. And the breakfast was amazing. I've never had any hotel breakfast come close.

Pros -Seems like a recently refurbished hotel with relatively fast lifts. -Clean, large twin beds carpeted room with enough power points, iron and board, safe box, large TV, hair dryer, soap, shampoo, conditioner, body lotion, coffee maker that can double up as kettle (flip the lid to find instructions on how to use). -Comfortable bed and pillows. -Aircon worked well (no heater) but can be slightly noisy. -Indoor heated pool and equipped gym. -Quiet and seems safe as it's away from tourist areas. -convention center connected to hotel Cons -Showerhead is fixed but good pressure, can change the water flow pattern, and easy to control water temperature/water heats up quickly. -Room can be relatively dim at night cos there are only 3 warm light lamps around. This is not a problem in the day time when sun comes in the large window. -Doors are thin so you can hear people outside talking or your neighbour if you're in a connected room. -Not much dining choices in the hotel or convention centre. Nearest fast food is 20 mins walk away -- Chick-fil-A or whataburger. Nearest open air mall or Walmart about 30 mins walk away.

This is a nice little hotel in the vicinity of the Overland Park Convention Center which also has its little imperfections… Positives/ pros: As one previous Courtyard review said, in all different ways, this hotel has great design and color balance throughout the Lobby and further. I also liked it in the suite that I shared with my guests. It had a large and impressive parlor room, with a large wet bar countertop and cabinets below. I liked how you walked straight into the bathroom sink and then shower and toilet room from the parlor unlike the design arrangement of the Overland Park Sheraton. The bedroom area was situated nicely to the right of the doorway and behind the closet. What I did like better about the OP Sheraton in comparison was the separate wall divided entry foyer. All plumbing and electrical fixtures worked well, the furniture was intact and comfortable except some of the wood furniture with some wear on it. The Lobby and Pool area were very clean as both the. Pool and hot tub operated very well holding decent temperature. The Bistro breakfast food I ate was also good. Last, but not least, the staff was accommodating, welcoming, helpful, informative, and communicative. The absolute negatives/ cons: The carpet in both elevators was absolutely dirty across each surface. Just a black and smeared stain across both surfaces. It didn’t look like they had been cleaned for a long time at all. They both should be replaced and then the new pieces should be cleaned regularly. If you are a guest who is thinking about booking a suite at the hotel and you are going to be designated to sleeping on the pull out sofa bed, you need to be a heavy sleeper because there is a lot of audible noise and some light leaking into the cracks around the door and it’s peep hole. The ac unit and the mini fridge were so loud that I I had to shut the ac off, unplug the mini fridge, and put to sofa pillows against the door to block the light. It was a little to late to the point that I did not end up getting enough sleep. Remember, that room works best for heavy sleepers, not light ones like me. The very last issue was the small pieces of white paper like debris spread throughout the guest room hallway. The last reason I gave this hotel 4 stars is because of a balanced contradiction in opinions and issues: When I first arrived at the hotel about 30 minutes before the standard check in time, I was notified that my room wasn’t ready and I had to wait for it to be ready. When my friends/ guests arrived a couple of minutes later, I informed them about what was going on. A little later, we were informed that there was a shortage of housekeeping crew on dirty as was the case for other hotels, of course. It wasn’t something that I was too excited about, but I got through it and being patient by exploring the lobby, talking to my friend’s family, eating and drinking snacks from the Market, and briefly looking at my phone. The female front desk worker kept her word at

Stayed here for a family gathering. The fire alarms began blaring at 6am, due to an electrical outage for several blocks. With the alarms blaring, lights flashing, no electricity and wandering thru the stairwells to the lobby, several in our party were charged for coffee! I was not, but another lady next to me was charged for hot tea. For the price of a few tea bags, a couple of bags of coffee, the hotel could have earned some loyalty, bit chose to instead charge some people for coffee. This hotel is modern and updated in the lobby, kind of super 8 in the hallways and rooms. Beds were comfy, room seemed clean (the carpets were a bit sketchy) and the staff at the desk were great trying to keep everyone informed.

Very enjoyable stay. All staff members were friendly. Though the lobby isn't large, it is very inviting. They always have fresh fruit, ice water, coffee, hot tea, and hot chocolate available. They put out fresh cookies during late afternoon. They have a nice section for buying food. LOTS of parking. It was close to many places we had on our itinery. The beds weren't as comfortable as I would like. Breakfast was average. We would stay again.

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We were in town to visit family & had reserved three rooms for the night. We chose this hotel, not only for the location & amenities, but because we prefer Hilton. Our experience at this location was beyond awful. To begin, the swimming pool was cold. Then, we realized there was no hot water in any of the three rooms my group was occupying. But, the most upsetting part of our stay was due to some very disrespectful preteen boys staying for a soccer tournament. The boys behaved extremely inappropriately & were reported to the front desk on multiple occasions by several patrons, my family included, for multiple things. Several - approx 12, maybe 15 - were unaccompanied in the swimming pool area. Normally, this wouldn't bother me. If their parents trusted them to be there unaccompanied, that's for them to decide if they can handle themselves. However, their behavior was appalling. They all crowded into the hot tub, & then screaming, ran and jumped into the pool at the same time where they almost landed on two to four (at times) little girls trying to enjoy the pool. By little girls, I would say 5-8 yrs old. Reported several times. After nothing was done, our group left the pool area. There was another small group of boys playing & yelling in the stairwells, running from one end of the floor to the other, on three of the four levels, & close to 10 pm, were knocking on guest doors. I know these were not rooms of other people they knew because two of said rooms belonged to my party. Again, behavior that was reported to the front desk on multiple occasions to which nothing was done. Upon departure, my name & contact information was taken regarding the circumstances of our stay to which I was told management would be in touch. It has been a week, & I have still not been contacted. I have called twice to follow up & have not been able to reach a manager. The fact that this has still not been rectified by any means - even a phone call or email of a member of management to apologize - is terrible. Based on this alone, I cannot recommend this hotel & will no longer consider myself a Hilton patron.