First, the positives: within easy walking distance of hospitals, medical offices, Univ. of Pgh. Staff very nice, helpful, friendly. Very good breakfast options and attentive kitchen staff. Negatives: room not clean upon checkin-did not smell clean, minimum wiping of surfaces, lots of fingerprints and smudges on fridge/microwave/stove/counters/doorknobs/locks, dirty/smelly/greasy microwave, dirty refrigerator interior, dusty bedside tables. Bathroom was fine. They ”tidy” every other day - just towels replaced and garbage emptied. They will do a ”full clean” every 7 days. Ragged towels. One afternoon I returned to find my room door propped open in an empty hallway - ”tidying guy” forgot to close and lock it.

Overall, it was an enjoyable stay. When we got to our room we discovered the air conditioner wasn't working and we were missing a TV remote, but two employees arrived within the hour and handled both. Our space (a two room suite with a king bed) was suitable for our needs. We recently stayed in a king room in NYC and by comparison this place was practically a house. The place was clean, no noticeable stains, dirt, dust, etc. The kitchen was adequately stocked with plates, cups, and cookware, and the fridge was ice cold. I was surprised to find relatively close parking in the private lot despite being there during three Pirates' games and Anthrocon. The breakfast was decent, and the staff was friendly. My small list of nitpicks: - I wish the kitchen had a toaster and an actual coffee pot (or a Keurig) - The TVs had just a few streaming options (Netflix, Prime, and Pluto) and either I didn't know how to cast or the TVs didn't have that option. - While they did thankfully fix our A/C, it did struggle to maintain an admittedly cold setting (in its defense it was in the 90s the entire time) - Maybe it was just our fridge, but the ice machine didn't work in the freezer and we used the one ice cube tray quickly each day (because, again, over 90 out).