I highly recommend staying away from this hotel. I had no intention of writing a negative review but I have never been treated worse at a hotel in my life. My family and I were traveling to Port Clinton for my brother's wedding. He had selected this hotel almost a year in advance due to its proximity to the wedding venue and gifted the hotel with many block room reservations. You can imagine my horror and surprise when we arrived close to 11pm to find a note on the front counter saying the water would be completely shut off the next day (see attached photo). I was in disbelief and didn't know what to say. There we no Ubers or taxis around that late, no other hotels to check into, and the rest of my entire family and extended family would be checking in the next day. To make matters worse, we were never given a single notification of this trip-altering catastrophe ahead of time. Not one email, phone call, or text. We had no choice but to check in and hope for the best. The next day the water was off over an hour longer than was originally planned. The bride and groom had to get ready off site. The entire purpose of a hotel is to provide basic needs you would usually get at home. I thought this problem would be easily rectified but when we requested reimbursement for simply one night, we were told that we had the option to not check in and go elsewhere. As I said before, this was not feasible and not possible at the time. It is a poor excuse so they don't have to refund any money. As a manager you do not make your hotel's problem your guests' problem. The hotel and its management failed miserably at showing even the most basic level of compassion. In addition to the fact we were not reimbursed, I showed every courtesy to Alicia, the general manager, and received none in return. I kindly emailed her and her assistant general manager, Sylvia, and received no response for a week. I followed up the email and still no response. I had to eventually call them and that's when they explained their position. If you have another choice please do not subject yourself to this poor hotel and instead choose another location.