Overall: Disappointing all-inclusive experience at an outdated, understaffed resort offering little service with poor processes and little, sometimes rude, communication. Come with a great, flexible group of friends for a good time. Property: -It is a large property but only half was available for use. The half with the second pool, bar, restaurants was empty and not staffed and a good distance from the open food and bar areas by the lobby. -Wifi was surprisingly decent in and around the lobby and pool area. -The property is very outdated and not well maintained or serviced. At no time does staff come around to pick up or provide drink service anywhere on the property. Guests either clean up after themselves - or don't in most cases - and provide their own self-service for just about everything. -Available pool was crowded and apparently hard for staff to keep up with maintainence. Beach: -The view and beach is beautiful with an abundance of trees for shade and relaxation. However, there is a good deal of seaweed and coral on the bottom and it was challenging to find an enjoyable spot to enter and swim. -Many beach chairs were available but also many of the backs were broken but we were able to fix ourselves with the pieces that were left laying on the beach. Staff/Service: -This was definitely not consistent. Since most of the staff spoke little to no English, communication was frustrating for guests. Hotel would benefit from more English or bilingual speaking staff. Some staff were extremely friendly and others rude or wouldn't speak at all. -There needs to be improved processes for checkin. We were given little information about the property, amenities, restaurants, how to reserve and reservation limits, or the bars and their hours. It was discovered ourselves that we had access to some of the amenities at their newer sister property, the Senator, but weren't told which. -On a Friday, literally hundreds of guests arrived almost simultaneously for the weekend, were placed in the hot theater for checkin and they sat there for a good part of the day. -Staff was clearly inadequate after this point and service worsened. Food: -While there were several restaurants listed for ala carte and as an alternative to the buffet, there were only two-the Italian and small steakhouse. We were given daily, inconsistent information when trying to book and ultimately were only able to eat at the Iralian restaurant one night. We were incorrectly told we had already booked two times and we couldn't again. This wasnt the case. -Bars only serve ”Classico” brand liquor. -The buffet food was mediocre at best and very redundant, especially when it became your only option. A cockroach was found in the salad and others a chair and rhe floor. -Roaches were very visible in the open bar area one evening. The next morning, exterminators came to spray while we were enjoying morning coffee, and sprayed counters without regard to the self-serve cups and utensils sat. -Lat
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