Stayed here for two weeks with a wife and parents. For the positives; Great colourful gardens all around the hotel, turning a simple walk from a room to a lobby quite enhancing experience. Wide variety of plants and flowers, grass looks green like it’s been painted, even though it’s a winter season. Secondary the coral reef; located just by the beach, no need for a boat trip to actually see some sealife. Great place for both amateur snorkelers and experienced divers. Last but not least - International Animation team - these guys seem to be really passionate about their work. Entertainment during the day as well as theatre’s shows every night were simple awesome. Guys from the team were checking up on us every now and then, simply for a friendly little chat, to ask if we enjoy our stay or surveying about previous shows and improvements for the future . They truly seem to care whether or not we do enjoy our time here and try to sort out and make up for any little inconveniences even though it’s not precisely their job. It’s been THE BEST animation team I have ever experienced so far in any hotel we’ve been to. Impressive and admirable! GREAT JOB Well, for the negatives; Breakfasts are quite disappointing. Hotel is aimed at European tourists yet there is no such a basic stuff las bacon. ham, hashbrowns or edible cheese. It’s not being picky, but these above seemed to be a standard in every single hotel I have been to in recent years. So we simply missed most of them Another big downside is the split between Italian and international guests. Apparently some activities and certain parts of the hotel and available only for Italian travel agency guests and all the others are simply ask to leave/ do not participate. That includes beach volleyball (really??), Italian restaurant, and outside theatre. I wouldn’t actually mind, but we have never been informed about the reason for being excluded, neither before taking the trip, nor during the stay. I believe Guest Relations manager should be more open to discuss the matter with international guests however no one ever tried to explain or reason with us about the inequity(discrimination??). It simply seems unfair, and kind of leaves the bad taste on the overall Utopia Brach Club experience. We spoke to some other Polish guests - they feel exactly the same way we do - so it’s surely something to reconsider in the future as it may discourage some from coming back in the future. 2000 word mark already so… Overall really nice hotel for the price. Great stuff, great place and great coral reef, Some improvements towards guest experience and this will be the place I can highly recommend to anyone looking for a fair priced Egypt Holiday. Dave
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