We stayed here for 5 nights in November. The staff are all attentive and polite. The concierge when taking our bags to room gave us a brief tour pointing out where things are and about the restaurants. He advised that you can book the Italian or the bbq once each during your stay for free. We booked the bbq which was very nice. You get a card at reception for a beach towel for your stay do not need to take one. 2 bottles of water in your room each day also. No need to exchange money, give tips in pound coins. Tips are welcome and are appreciated and will get you some added attention - bar service, extra water , bed art etc. rooms were cleaned daily and to a high standard. Food in the restaurant can be repetitive but this is the same in every hotel. At breakfast you can have fried eggs cooked fresh or omelette with your choice of mixes alongside usual options- pastries etc. pizzas cooked fresh at lunch and dinner on the patio, these are lovely but it can get busy. Lots of choices at lunch and dinner- chicken, pastas, rices, breads, lasagne etc Entertainment staff work hard and try to get you involved, evening shows were good we saw a flame show and dance show amongst others. Little shops on site selling basics- crisps, drinks etc plus souvenirs and a nice little jewellery shop. Bigger supermarket off site plus kfc/mcdonalds /hard rock cafe all within walking distance. Great private beach towel walk along and plenty of sun loungers to yes. Nice jetty to walk along and see fish and at the end off the jetty you can get in the sea and do some snorkelling . Man with camels on beach do you can have camel rides along the beach ( about 500 Egyptian pounds ) . Different trips available at reasonable prices if you wish to do them. All day snorkelling trip with 3 stops and lunch included ( £30 pp) . We would not hesitate to stay here again.