Having stayed in this hotel for close to 100 nights this year due to a business trip, I cannot rate this hotel any better than this. Despite the 5-star rating, service level is not reflective of this, especially compared to other Marriott chain hotels with 5 star ratings. 1) Do not expect to be blown away but staff friendliness or competence. The only exception is the Club Lounge team - Ranjit, Christian, and Mohammed - who are only that provide a service expected of a 5 star hotel, and an honourable mention to the concierge team and porters who make effort to make a guest feel welcome. 2) Front desk staff scarcely seems able to deal with the simplest request and tasks, such as issuing correct invoices, sending invoices to mail that is in system or accommodating room preferences. 3) Housekeeping is abysmal - expect missing bathrobes, inadequate cleanliness, and no laundry bags. Despite calls to reception daily to have those items provided, teams either do not communicate among each other or are completely oblivious to providing a quality service. Even on weekends, when the hotel is mostly empty, it is a rare occurrence that housekeeping will come around before 4 or 5pm, usually upon one's inquiry to the front desk whether the entire housekeeping staff is on vacation. 4) Breakfast service in the hotel restaurant during weekdays is decent enough, with attentive staff. However the weekend shift will regularly need half an hour or more to fulfil a breakfast order, despite low levels of occupancy. There is no breakfast served in the Club lounge, and evening meal service there is very limited and repetitive. 5) Laundry is collected irregularly, and the hotel is prone to losing items given to laundry service, with a lot of guest effort needed to locate them, if even possible. Finding another guest's laundry returned to one's room is not uncommon either. 6) Assigning a correct amount of Marriott points upon check-out seems to be low on the list of priority for the front desk staff. 7) Absolutely zero effort (with the notable exception of the Club lounge team) is made to feel long-term and repeated guests feel particularly welcome. I have never witnessed such level of nonchalance towards this repeated guests, and that is most uncharacteristic of the 5-star hotels in the Marriott chain. 8) Rooms are decently large and furnished contemporarily, however, despite the hotel being relatively new, the signs of inadequate upkeep start to show. Unfortunately, solving the equipment issues - such as repairing a non-fully-functional TV seems to be low on the list of priorities, requiring multiple requests to address the issue. 9) Rooms on higher floors suffer from noise that is probably caused by rooftop installed AC units and is rather bothersome, even to the level of preventing a good night's sleep without earplugs. The sound insulation between rooms seems decent enough, however is not adequate at all towards the hallway and the atrium. 10) The advertised turndow
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