We were so disappointed with our stay. Last year about this time we chose to stay in the Hampton Inn, Rocky Mount, North Carolina. We were pleased with our stay so this year we chose to go there again. We were so disappointed. Front desk, barely acknowledged that we were there Just handed us the keys. The room was not clean. I always use a Lysol wipe to sanitize in a hotel room and there was so much dust and some dirt which is absolutely unusual for Hampton Inn when I sat in the desk chair I almost flipped over backwards because it was broken, bit worst all was the mattresses for cleanliness as we always do because we travel a lot,we discovered a VERY stained and old looking mattress. Thankfully we had two beds and the other bed, though not in great condition only had stains along the edges. I reported this to the front desk and was told they would let maintenance know. No apology. Interestingly enough I never received a survey for that stay. We are loyal Hilton customers and have never experienced this before.