We had high expectations for our stay at Solitaire Lodge in Rotorua, based on friends who had stayed 7 years before as well as 5 star rating. The setting here is stunning, but the lodge is not a five star accommodation as advertised. Our room had a beautiful view of the lake and was comfortable but tired furnishings and smallish bathroom. Bath products were not from New Zealand and were too perfumed and not luxury at all. Bed was very comfortable and outdoor bathtub a very nice touch. The Owners seemed distracted and stressed, often not noticing when we entered the lodge. They were doing renovations on some rooms during our stay, which we were not notified about, and we heard construction noise our first few days which was not relaxing when in our room. The common rooms also were very tired looking and unattended to. The Staff were very nice and accommodating, but several were completely untrained in the restaurant, not knowing how to clear plates or recommend wine. The food was a mixed bag. Breakfast and lunch were very good but dinner was not- 5 courses that were not coordinated at all, too many conflicting and heavy flavors and sauces mixed into dishes. Overall a disappointing experience. We cannot recommend staying here until the above are addressed. Definitely not currently worth the high price charged.
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