We have had many great experiences with IHG hotels but this property was traumatic for all of us. First of all, the side entrance door was always propped open with a rock, allowing anyone to enter without a key card. We kept moving the rock and closing the door, and someone kept putting it back. Groups of drunk men were loitering by the door by the gazebo, and walking the hotel hallways. At night, while doing laundry, we observed people doing donuts in the parking lot and then entered the propped open door of the hotel, walking the halls, then exiting quickly. Very scary for a mother with small children! The laundry room door was always unlocked when we went to do laundry, and it was located next to this unsecured exterior door. When we booked our stay, we made sure we had a full kitchen. However our room had a large open space with no table or chairs. Our children had to eat on the carpet, balancing their plates on their laps. We started to report our concerns to the front desk but we overheard the clerk yelling at another guest saying ”if anyone else reports their A/C has gone out just tell them to get a fan!” So we did not feel it was safe to ask for a table. We saw a room across from ours had a table and chairs, and the booking photo advertised that one should have been there in that open space. We stayed 3 nights and had no access to room service. I asked the front desk for an extra blanket, which they provided, however it was dirty with a blood stain on it. Thankfully there is a laundry area and I was able to wash it before giving it to my child. I cannot recommend this property to anyone and honestly it should not carry the IHG name. I do not enjoy giving it such a terrible review, but I want to honestly warn people, especially families with children.
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