The staff are pleasant but detached and disinterested. When checking in I asked about their recent infestation of bed bugs and asked if all rooms had been fumigated and all affected rooms had had a change of mattress to ensure the situation had been effectively treated. The staff were unable to confirm if this was the case although they thought it had been treated. No water or tea/ coffee facilities are provided in the room. This is not explained and the system of having an open coffee bar in reception is nice, however was not explained and only by change discovered. The evening staff are equally disinterested and dismissive, especially when the hotel keys do no effectively work to open the door and several guests used their keys to try to open the door - the staff were arrogant and wanted to show us how we were all wrong - which was not the case - rather then simply apologise and move on. This created a very difficult and uncomfortable atmosphere when the door system simply did not work! There are pros and cons but with so many other options this is simply not worth it and does not provide the service advertised