Our visit was to celebrate a friend's upcoming 40th birthday. The Venus Suites/Apartments were quite lovely. We were fortunate to stay in two rooms due to a mix-up with the hotel description. Initially, we believed there was a general pool available for use, but upon learning that this was not the case, the hotel graciously assigned us the honeymoon suite for one night. Unfortunately, we arrived late due to a flight delay, and upon our arrival, we found that no food was available as the kitchen closed at 7:30 PM. Despite inquiring several times, we were repeatedly informed that food was not available. We ventured into the village, but unfortunately, there were no open restaurants or shops, leaving us without food after a long day. Breakfast was enjoyable and plentiful; however, not all items we had ordered the previous night were delivered to our room. The second room we stayed in was lovely, but it lacked views, a pool, or a jacuzzi. On our second night, after spending time in Fira, we asked if we could get drinks but were met with a straightforward response that nothing was available to us. We also requested to sit on the terrace, which required seat cushions. The receptionist appeared disgruntled, providing us with cushions but mentioning a curfew. At times, we felt like we were an inconvenience to the female receptionist. On one occasion, we simply asked for tea bags and water, as only one bottle had been left for the three adults, and again we perceived a less than friendly attitude. However, after contacting our booking provider for assistance, we noticed a change in the receptionist's demeanor; she became much more helpful, allowing us to sit outside, bringing us drinks and snacks. We wished we had experienced this level of service the previous evening. It is unfortunate, as the hotel itself is lovely. Despite being somewhat secluded, we still enjoyed our visit to Santorini.
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