Excellent check-in experience and professional care and consideration by front desk staff, particularly Janai (sp?). Always very customer service oriented and quick. Sad to say but many other front desk personnel on this trip (hotels in 3 cities) were less than engaged, failing to make eye contact much, or joyfully responding to our queries. This Holiday Inn & Suites was exemplary and Janai was no small part of our great experience. Two dings, though: 1. Only oranges at breakfast? No apples I can understand maybe (out of season) but no bananas even? 2. Suite was large, well furnished, with great bed/pillows but the baño was not well laid out - it’s door when open was in way of sitting on toilet comfortably.
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