The hotel ambience, rooms, location is good but the overall service is very poor. Hotel Spa is being run by a different management and are missing professional staff. For us it started with cancellation of pre-made spa appointments as someone “cancelled“ our ones in the system. I can’t imagine why that should happen! We had to fight and compromise on timings to get back to reasonable solution. The quality of staff doing massage and treats was really poor. It seemed to be unprofessional, untrained and without any German or English speaking skills. Another major lack was observed in restaurant, there too staff was temporary, new and inexperienced. Two out of three nights we had service persons who had their first working day there! We had booked Thursday to Saturday considering rush on weekends but it seems hotel paid attention only to people who came on weekends. Sorry to say but better don’t visit on weekdays, if that’s so an attitude. We had a spoilt holiday!
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