I am writing to express my deep disappointment and frustration with our recent stay at The Historic Davenport Hotel from Friday, September 20, to Sunday, September 22, Linen and Housekeeping Issues Upon turning in for the night, we noticed obvious yellow stains on the sheets of my mom's bed. Further investigation revealed that neither of the beds had their linens changed from the previous guests. This was evident as we could clearly see signs that someone had been in the beds before us. I immediately called to report this issue and was assured that housekeeping would come to change the beds. However, after waiting for two hours, no one arrived. At around 8 PM, I had to go to the front desk to request clean bedding so I could change the sheets myself, as housekeeping never showed up. The next day, we called for housekeeping to bring more towels, take away the dirty linens, and provide other necessary supplies. Despite waiting all day, we had to call the front desk again to complain because the housekeepers left the floor without attending to our room. Misleading Room Amenities Your website states that rooms are equipped with fridges, but this was not the case in our room. This misinformation added to our inconvenience. Pet Facilities We paid a $50 pet fee, expecting adequate facilities for our pet. However, the only area provided for pets was a small 9x9 square of green across the street, which was shared by pets from two hotels. This area was not only disgusting but also dangerous, as it was amidst a region with homeless individuals and drug *******. It was very scary to have to take our pet out in such conditions. We strongly suggest providing a more suitable and safe area, such as a pee pad with fake grass in the garage. Air Conditioning Throughout our entire stay, the room temperature was around 75 degrees, as there was no functioning air conditioning. This made our stay even more uncomfortable. Overall Experience I brought my mom for a special treat, but we felt completely ignored and neglected by the hotel staff. The only positive aspect of our stay was the amazing experience at the Davenport Spa, which soothed our frustration with the hotel's treatment. Given the high standards we expected from The Historic Davenport Hotel, our experience was profoundly disappointing. We hope that you will take these issues seriously and implement necessary changes to ensure future guests do not face similar problems. Thank you for your attention to this matter.
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