I have never rated a hotel one-star before and honestly would have given them ZERO stars if I could. Hot water is a normal thing to expect in a hotel. I have two major requirements while traveling: A clean room/bed and hot water for showering and washing hands. We stayed on the 4th floor while visiting El Paso for a funeral. It was a long, grueling day of travel. When I went to shower, the water would not get hot. Both my husband and myself played with the controls and In he eventually went to the front desk to inquire. The desk attendant informed him that the top floors “need to run the hot water awhile for it to get hot.” First off, this is a DESERT town. You’re seriously advising guests to run the water for 10-15 minutes to get the water hot? No matter how long we ran the water, it never got above tepid. We were unable to sleep as a result of the cool shower. When I checked out the next morning, the desk attendant was not apologetic and did not offer anything (partial refund or points) as compensation. They did say that they would enter a work order. While at breakfast before the funeral, others in our group (also on the 4th floor) reported the same issue with the hot water.