Pros: Quiet location convenient to major highways and area attractions, nice common areas, spacious suites, reasonable rates. Cons: Front desk staff not exceedingly friendly, odd suites layout, thin mattresses. This Hilton Garden Inn makes a good first impression with its charming, high-ceilinged lobby and quaint corner bar, and truth be told there is nothing outright bad about this property. The location directly off the highway (but tucked within a quiet office park) is convenient for area activities, and we all got a good night’s rest in between destinations. That said, there are some minor things worthy of criticism. Three times I needed to speak to the front desk staff (checking in, requesting bedding for the kids sleeping on the pull-out sofa, and checking out) and the lone employee was on the phone booking reservations for callers. Isn’t that what the Hilton reservations number and website are for? And if not, an additional staff member to handle this task so guests don’t have to wait to speak with someone would be welcome. Also, our suite had an odd layout with a separate kitchen area blocked from the living room by a counter and narrow double door placed directly next to the main door into the unit. Meanwhile, the bathroom was located within the separate bedroom, meaning the kids needed to enter our room to use the bathroom in the middle of the night while we were sleeping on our thinly padded mattress (every other one-bedroom suite I’ve ever stayed in has offered separate access to those sleeping in the living room). None of these were deal-breakers, but instead unfortunate quirks offset somewhat by the reasonable cost of staying at the property.
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