Some parts still undergoing renovations. Staff are extremely friendly and helpful. Great for families. Great breakfast. Not great parking, but you can usually find on the street. Really nice pool and this is an excellent place for families.

We visited during Passover vacation. Very big but average hotel. Old fashioned design, very basic facilities, clean in general but very old. Desperately needs renovation. There is good swimming pool, a lot of empty spaces, gardening is ok. Breakfast is ok, dining room design is very basic. There is very small parking, so we had to look for parking at nearby streets. The great view on the Sea of Galilee is the best part of the hotel!

We came with a large party of 18 and had 6 reservations and Dana at the front desk was confused from the beginning. Now I understand there was a language barrier (we only spoke English), but what she did was give two people in our party the same room even though they paid for two rooms. Dana, and then her manager, Maria kept insisting we were the ones who had made a mistake, so in order to prove we had paid for 6 rooms, we had to wake people up in our party to get everyone’s receipts to show we had indeed paid for 6 rooms even though we only got 5 rooms. We spent over 3 hours of our time dealing with this. Instead of owning up to their mistake, they continued to blame us. They would not even rectify their mistake by giving us anything like, say, free dinner. Oh, and then they wouldn’t abide by the “free breakfast” that was promised through *******. Do NOT book at this hotel. They have terrible customer service. Look somewhere else. We should not have had to spend 3.5 hours dealing with someone who can’t count to six.

Customer service was terrible and made an inconvenience for my whole group of people we traveled with. Wasted 3 hours of my night trying to solve the problem, and ruined my night we had planned with my family and group. Manager and front desk staff did not know how to do their jobs and failed to accept fault on the issue when it was their fault. Will never travel here again. And recommend everyone to look elsewhere before booking here.