First the positives: desk staff was very accommodating & friendly. My slow bathroom sink was repaired promptly. The maid was real good about changing our bed after I scraped my arm and bleed on the sheets. (Note: they do not service the rooms unless you request it. And no rooms serviced on Sundays.) As has been mentioned in previous reviews, what was charming 20 years ago is now in need of a major overhaul. We had a ADA accessible room, which we really appreciated. But someone in their in attention installed a bed that is 32 inches above the floor (measured by my iPhone app 3times) when you have bad knees and are of average height, it's truly challenging to get into bed. Also, getting hot water was a big issue. Our first two nights I blamed it on the fact the hotel was jammed, with kids soccer and women's tennis events. But Sunday night it was very quiet. Came home from the Santana concert at 12am, still couldn't get more then 3 minutes of hot water, then it became luke warm. Same thing at 9am Monday morning. We saw the same garbage and cigarette butts in the parking lot all 4 days/3 nights of our stay. Where's their pride in management? The restaurant was food was ok, but service was slow. We loved Vancouver, but we'll stay elsewhere in the future.
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