My partner and I were really looking forward to staying here, but unfortunately, my partner suffered a serious accident that required surgery, forcing us to cancel our six-month trip across the country. We’ve spent weeks working with our cancellation insurance, and while we managed to recover some funds, certain expenses were not covered. We reached out to this accommodation multiple times via email, WhatsApp, and *******, asking if it would be possible to receive a refund or credit due to the emergency. Sadly, despite our repeated attempts, we never received any response. The lack of communication has been incredibly frustrating. We even had ******* submit a formal refund request on our behalf, along with proof of the medical emergency, but the property manager did not approve it. This was the only accommodation in our entire trip that didn’t engage with us at all. It’s really disappointing, as we had high hopes for our stay here, but the lack of support during a very difficult time is hard to overlook.