if you enjoy rude customer service and horrible wifi, the Hotel Palma in Pompeii is the hotel for you. After a peasant visit five years ago, we returned this week with a group of 32 for an overnight stay. To start, they didn't honor the rooming list we sent when we booked with them. At the last minute the put some of our party in undersized rooms forcing unrelated members of our group to share a bed. The front desk also failed to have our rooms assigned when we arrived, which is normal for large groups. I didn't see a single smile from a staff member the entire time we were there. And each member was greeting by the morning desk clerk when dropping off keys with an abrupt ”did you take anything from the mini bar during your stay?” Forget a simple good morning or thank you. One member had a water and bag of chips and was charged 8 Euros. What a rip off. Others complained that there was no shower curtain which caused the bathroom floor to flood with water. They had to use their towels to mop up the floor. Breakfast was a shadow of what it was during our last visit. The juice tasted rancid and the only choice of yogurt when I arrived was banana. The main problem was their weak and spotty wifi. It's 2024. You can't call yourself a high-end hotel without offering reliable wifi. I was in room 211. There was no wifi reception. I tried several times on my phone and laptop. The other hotels in Milan and Rome we visited had great wifi - not at Palma. When I went downstairs to let the overnight front desk clerk know, he refused to believe me and sent me back to try again, which I did. No reception in 211, but it picked up as you walked down the hallway to the elevator. Again he refused to believe me and aggressively debated me and refused to come upstairs to check. When I asked if I could use the desk in the front lobby to do the three hours of work I needed to take care of, he said no; that he had to clean the lobby - same reason he gave when he kicked four of us out of the lobby at 12:30am. No cleaning was done by morning. I sat at a small table by the bar to complete my work. Even there the wifi went out a couple of times. Other members in the group complained that their rooms were deadspots also. We will not return to the Palma. Rude staff, bad wifi, and a weak breakfast make it unattractive for the price.
3개의 리뷰