We stayed on the 2nd of October. Our overall stay was okay. The room was nice enough, maybe a bit dated. The mattress was extremely firm and my partner had an horrendous nights sleep and woke up with a sore back, but it’s hard to get a mattress to suit everyone. We went out about letterkenny and upon returning to the hotel for the night we decided to go to the bar for one more drink before bed. We walked into the bar and staff told us ‘sorry we’re closed, but the residents bar will be opening now, feel free to get a drink out there’. When we walked into the reception, there was no one behind the desk for nearly 5 minutes. When the young fella eventually did come out, we asked for drinks and his reply was a big sigh, followed by ‘I’ve an awful lot to do’. We couldn’t believe it. We did not press the matter further as we would have just felt so uncomfortable sitting there. But for a four star hotel refusing paying customers one drink is absolutely appalling. Safe to say we will not be back.
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