I'll save the biggest problem for last, but my sole goal of coming to this place was to get at least some sleep after a midnight flight getting me to St Christopher's Inn at 3:30AM, and there were obstacles. The guy at the desk told me check-out is at 8AM, which cost me sleep time fact-checking his telling me that I'd only get about four hours sleep (actually, check-out is at 11 like everywhere else, but this foreshadows that the front desk is inexperienced and unreliable). The room smelled like feet, such that I slept breathing through a face mask. There was a constant hum, such that I had to sleep with ear plugs. There are four bunks connected, and when one person shifts, they all rock together, and I had bad luck with somebody on the other side of the partition who was not finding the right position. (Of course, she had to contend with people like me who show up at 3AM, who try to be quiet as possible but still have to haul themselves into bed.) This is by no means my first hostel, I know what to expect, but this one rated badly on the things that matter for sleep, like ventilation, noise, and bed quality. The biggest problem, though, was that my reservation wasn't marked for the right night. I'd requested that it be changed months ago, and was vigorously assured then that the change was made, but it got lost in the system. The guy who checked me in late at night was peevish about having to rebook me (cutting into my sleep time), and the manager I spoke to about it during the day, ”Kelly”, well, I just feel bad for her. In our extensive discussion of the long paper trail I showed her, it came out that (1) all conversations with front desk staff (including via web chat) are not deemed reliable, (2) there is a bot that pre-routes messages and sometimes marks them as cleared without passing them on to a human, and (3) I won't get a refund for their failure to correct the reservation three months earlier because the paper trail I'd shown her repeatedly refers to the corrected date, but is not complete to her satisfaction, due to known problems #1 and #2. I can tell that every day Kelly has to explain to somebody whose reservation is borked that the system is flawed and everybody knows it, but her job is to strictly enforce the terms and conditions of her employer. It has to be a hard job that wears on her soul. The best way you can help Kelly is to not deal with the reservation system at all and book somewhere else.