Friendly staff was what greeted us when we checked in. They were fast in getting us into the system and into our rooms. This place is centrally located and quite near a mall...like practically in the mall's parking lot and surrounded by plenty of dining and shopping options. The bad. Do not believe **********. This place does not have a HotTub. We're not sure if people are getting thrown by Hotels.com's description of a ”Spa Tub”...which could be either a fancy five-dollar word for hot tub, or there's a suite in here that has a ”cuddle and bubble” suite, or that the bath tubs are large enough to lay comfortably in. Either way, if you're looking to soak tired bones in steaming hot water...you're sadly out of luck. The other nitpick is that the actual website for this hotel says that the indoor pool is heated. When we tried, we found out that it was heated perhaps by the ambient temp of the pool room itself. The water was about ocean temp. For Maryland's Eastern Shore, in Early June. Our inner child was saying ”Ah! Just sink in and get used to it” while our outer adults were putting on their best Leonard ”Bones” McCoy impersonation and saying ”Are you out of your Vulcan mind Spock?” That was a bit of a bummer but a nitpick at worst. The rooms were well cleaned and maintained, the beds were comfortable, and for once the pillows were actually soft and fluffy while actually having more support than a folded T-Shirt. Breakfast was nothing special, just typical breakfast stock prepared well. Eggs were good, sausage was tasty, they had bacon (which would forgive a far greater number of sins), individual quiches that were yummy and they had the assortment of cereals, hot oatmeal and plenty of fixin's as well as the waffle maker which is always a welcome sight at breakfast. So other than the pool issue...this is a nice place to stay.