We arrived about 12:15 a.m. Tuesday, September 17. (3:15 our time back home). Took a while to get checked in. Got to room, and the keys did not work. Went back to the front desk but nobody was around. About five minutes later the young man who check us in came back. Was given keys to another room and they worked this time. Got into the room about 12:30 a.m. Called the front desk and asked for our wake-up cal to be transferred to our new room. Never received it the next. morning. Stayed there four nights. Everything was fine except the keys once again did not work the final night. And no, I did not have them near a cell phone.