Before arrival, I contacted our Globalist Concierge about securing an update for our 5 night trip with one of our upgrade awards. They responded almost immediately that we had been upgraded to a Premium Suite which was a nice way to start out. We arrived about 2.30PM via the Central Train station and it was a pretty quick 7 or so minute or so walk to the hotel. We found the path straight forward via Google maps and the area around the hotel seemed to be a mix of business and residential and we thought it was perfectly safe. The walk to the hotel was quick and easy enough but the train ride from Malpensa was longer than I thought and not that great really for being called an ”Express” train service. Arrival at the hotel we found only steps to get to the lobby which was mildly annoying as we only had limited luggage, more luggage would have been more annoying as it was several steps not a few. The lobby was a bit of a mess when we arrived but the check in desk agents got the rather complicated guests before us (why do some of you make check in so complicated?) sorted out quickly enough and it was our turn to check in. If there was a Globalist check-in area is was not practical to use as there was not much room to separate the masses at the desk. To be fair, I never saw the desk that busy again during our stay so we may have hit it at just the wrong time. At check-in we were advised of our upgrade to a Premium Suite, about Globalist breakfast option being in the restaurant and also about a free minibar. We also got two drink coupons, I believe that was due to Globalist status. Based on what I heard from the previous check-ins, it appeared the minibar was free for everyone but it was just a few sodas. Our room was not quite ready so they asked us to sit. They insisted on taking our bags while we sat in the lobby. We no more sat down and they came over and gave us our keys and said our bags would be taken to our room. We got to the room and the guy was just leaving from delivering the bags. The room was nice but I would not call it a suite, the terminology is a bit misleading. Imagine a normal European sized room (small) with a entry way on the other side of a half wall and a shower on the the other side. Ok, the shower was the steam room but it also had a shower so you could rinse off after the steam. Honestly, it was a waisted upgrade for us. We had not interest in the steam thingy and the way the room is laid out with the half wall, you are really crammed into a small bedroom area. I have plenty of the upgrade awards that I don't use so didn't bother me but I would likely just prefer a regular room in the future that was maybe slight bigger than the bed area of the suite. Functionally, the room was ok but one glaring missing item is USB ports next to the bed. I have come to expect that in any nice property these days and for a hotel that serves a lot of international guests, I think it is a must. People can mostly do without an international plu