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나는 최근에 Norwood에 있는 이 호텔 Four Points by Sheraton에 머물렀습니다. 프론트 오피스 매니저인 Jane에게 감사를 표할 것입니다. 그녀는 내가 체크인할 때부터 끝까지 매우 도움이 되었습니다. 그녀는 나에게 몇 가지 세부 사항, 방문 장소 및 쇼핑 지역을 제공합니다. 레스토랑 비스트로는 매우 훌륭하고 음식은 훌륭합니다. 아침 식사로 Zaccharia's Restaurant은 말할 것도없고 매우 좋습니다. 나는 확실히이 호텔을 추천 할 것입니다. 넓고 편안하고 깨끗한 방은 어떻습니까? 큰 모든 직원 👏👏👏👏👏👌 감사합니다.

The desk service was slow. They had 1 person at the desk checking in on a busy holiday weekend, with a concert that night. I bought hotel reservations with seeing it had an indoor pool, only to have it never announced upon arrival that it was closed. The air conditioner turned on and off all night (July). The TV was shut off BEFORE my check out time. Also, the shower water pressure was terrible. Lastly, In my trip, I left behind a personal item, being 3 hours away from home, I spoke to several people in regards of sending it back to me, only to also then being lied to and blamed for my mistake. I understand hotels have policies, but don’t lie and make accusations at customers after saying it would be mailed to me with my information taken down. They also neglected to use security footage on employees not following through on what I was hoping to get returned, instead I was spoken to rudely with no honest help being done for this. Somehow whoever I spoke to “didn’t remember talking to me” and “didn’t take any notes down”. Completely dishonoring and misinforming me on a lot, is lack of hospitality.

The good: Room was reasonably clean and the beds were satisfactory and the front desk staff were very nice. However overall the room was in poor repair and the sink and closet areas were tiny (see photo) and absolutely unacceptable for a room with even 1 guest let alone the 4 it could legally house. The sink area had no room for toiletries so fixing hair and makeup had to occur at the weird desk area with a hand mirror and horrible lighting as there was no mirror at all in the bedroom area. The sink and closet were a fraction of the size shown in the website pictures. Our luggage had to stay in the room floor because there was no way it fit in the closet. Electrical outlets over the only bedside table (between the double beds) were so loose they wouldn’t hold the plugs in place to our CPAPs so we had to run the cords across the mattress behind the pillows from wall plugs on the opposite side of the bed. The hang up button on the phone is broken and stuck all the way down so when we needed to use the room phone we had to pry it up with a nail file to get dial tone. The shower curtain isn’t wide enough to cover the entire shower and kept sagging in the middle causing water in the floor. The towels were incredibly thin and rough as if they were line dried. And the biggest annoyance of all is we had to have our keys reprogrammed multiple times while we were there because according to three different front desk members the keys become deprogrammed if they are placed by a cell phone or other electronic device. We’ve used lots of electronic keys and never had to be sure to segregate our key cards from anything. If the management saw how many people we ran into over the weekend who were annoyed by being unable to get in the rear door or their rooms they would fix that immediately. We were there for a wedding weekend and supposedly got a better block room rate than normal but family who stayed at a nearby Holiday Inn Express had MUCH better rooms, free breakfast, free parking and their rate was significantly less. I am a long time Marriott traveler but would have moved to a different hotel had we been staying for more than 3 days. I keep reading they are going to renovate but I saw no signs of that on the side of the hotel we stayed on although they did appear to be working on a drainage issue in the back.