So frustrating and seriously disappointing. A gorgeous location with views of the Hudson River and some lovely architecture …..but…..the property is poorly managed and filthy. Sticky carpets and dingy furniture. It smelled in the reception area (possibly the Catonese restaurant next door…. it was mentioned people who stay in the rooms over the restaurant have been known to complain about the smell). Regardless of Michelin stars for the restaurant , if you aren’t into having Catonese fusion food smells in your hotel room…chose another location onsite. The Goosefeathers restaurant is leasing the space from the Tarrytown House and is not associated with the property otherwise. There is no room service or food on-site for the guests. We were advised there is uber eats and we can call. The staff on-site seemed seriously disinterested in our presence. Not a smile or staff asking “anything I can do to make your stay more comfortable?” No smiles….seriously lacking pride in their work and no desire to be a premier site. This is a shame. An experienced energetic manager is needed to snap this place into back into shape. Not sure what the business plan is….but it could be improved to be more vacation like - but right now it is sad….Oh well. Hopefully this review gets to management and at least they will clean the carpets. ps not a very good set up for handicap - wheelchair access due to the hills, but saw some unmanned golf carts….maybe if there was engaged staff those would be available to shuttle guests around the property. But alas, it felt like there was no one in charge watching the store.
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