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트루 바이 힐튼 찰스턴 공항

트루 바이 힐튼 찰스턴 공항

4.2/596개의 리뷰
I checked into the tru by Hilton on Sunday July 21, 2024. I was greeted by Chandra who was pleasant and made the check in a breeze. Upon my checkout date I decided to make another reservation for the following day July 22,2024 I was then assisted by Dorris . She told me to enter my card and I was charged a pending payment of 183.00 including my deposit. Upon trying to issue a key Dorris was not able to for the system prompted her to take another payment from me. Understanding the payment had just been approved by the processor she advised that she was going to get help from Chandra on what happened. Around 30 minutes later I was told to come downstairs to talk to the general manager Matthew Brummett. He explained he couldn’t see the transaction on his side and then asked me to show him it pending on my banks side, I showed him he assured me he would get to the bottom of it and sent me to the room. As hours passed later on that evening came downstairs to ask Chandra the status of my room. Hilton had already tried to run my card an additional 3x. She assured me that she didn’t know what was going on but they were getting to the bottom of it and my reservation was fine. On my checkout date today Tuesday July 23,2024 I came downstairs and asked Dorris if she had an update on my stay for my card was continuously trying to get charged, she assured me Matt would be in by 9ams advised I talked to him. Ashley 9 am approached I went downstairs to speak to Matt. Before I could ask what happened he told me he didn’t want to hear what I had to say he demanded I made a payment or he would “call the police on me for fraud” (Dorris was present for this interaction and it can be verified) I explained to him that I would make the payment Hilton was trying to authorized but I asked him to provide me with some tangible reassurance such as a receipt that my 183.00 would be returned to my account. Irate he told me that I was trying to tell him how to do his job and I need to take it up with my bank but he would be calling the police. He told my I was committing fraud and indicated I was a criminal in front of not only staff but hotel guests. Then he advised Dorris to process my told me “call corporate “ and stormed off First of all. This is NO WAY TO TREAT ANYONE AT ALL. I never raised my voice became combative or aggressive . As a manager he exuded very poor emotional maturity as well as communication. I showed him where I was charged and asked for a receipt proving that pending transaction would fall off, as I would make the payment of 158.17 and since he couldn’t he not only threatened me, and BELITTLED MY CHARACTER IMPLYING I WAS A CRIMINAL AND BREAKING A LAW but REFUSED TO GIVE ME ANY EXPLANATION .THROWING HIS HANDS UP , using intimidation of the police for a glitch. Attached is proof of the 2 day stay of both charges I was charged 126.40 the first night 07/21/2024 183.17 the second night at 12:05 time of extension 07/22/2024 158.17 at 12:25 for the same r
컴포트 스위트 노스 찰스턴 - 애슐리 포스페이트

컴포트 스위트 노스 찰스턴 - 애슐리 포스페이트

3.8/513개의 리뷰
Great place to stay!!! Starting with the front desk staff Meeka and Shelice to Adam the General Manager to Toya with housekeeping!! Top notch staff from the top down! Rooms are very clean and nice. Great workout gym! Breakfast is always hot and fresh. Definitely a must stay for a quick weekend or for work!!!
타운플레이스 스위트 바이 메리어트 찰스턴 에어포트 컨벤션 센터

타운플레이스 스위트 바이 메리어트 찰스턴 에어포트 컨벤션 센터

4.2/562개의 리뷰
We ended up here in the late afternoon of very long day of trying to get back home, after an otherwise great 5 days in Charleston. Our extended family of 6 had our flight delayed 5 hours, then until the following day, so we were eager to get off our feet and settled somewhere near the airport until the next morning. We were incredibly fortunate to walk through the doors here and meet Joy, who quickly found us three rooms on a moment’s notice. She went out of her way to make our experience by the best part of a tiring, stressful day, and even found us a larger suite where our two young kids could have their own room. There were plenty of dining options around, including within walking distance, which we took advantage of. There’s also a shuttle to the airport that will also make local trips to other restaurants/destinations. We didn’t end up needing it to get to dinner, but had already returned our rental car, so if we had it would have been a huge help. There was also a wine & cheese social hour happening in the lobby when we got back from an early dinner, which was a pleasant surprise. If I needed to stay close to the airport again in the future, either as a family or on business travel, this would be the place. Thanks again to Joy in particular, for completely turning a difficult travel day around!
이코노 로지 노스

이코노 로지 노스

2.1/594개의 리뷰
If you need something cheap, this is your place. The pictures on the site are EXTREMELY misleading! The first room we were offered...disgusting, the bed was made...but the bathroom was not cleaned AT ALL. The woman at the front desk, which WAS NOT what is pictured on the website, was empathetic and said it was embarrassing that it hadnt been fully cleaned. The second room looked reasonable just by walking and glancing at everything, so we threw our luggage in and left. When we got back there was a used syring right beside our car, started unpacking... I was done. The sheets had burn holes in them, the bathroom was dirty, the soap was used and slipped back in the package, there is mold on the wall behind the door, the back side of the door has probably never been wiped off (ever), the mattress was like sleeping on the springs with a blanket over them, there were people standing outside all the time smoking questionable things (if you catch my drift), the walls were poorly repaired by what lloks like someone who has never repaired a hole in a wall before, I could go on. In my opinion the owners do not put the money they make back into their establishment, it's sickening. There are two areas in a hotel room to keep up with. It's time to hire people WITH experience in cleaning and maintenance instead of just someone who wants to work and has lied on their resume. I didn't even think to look up in the bathroom, had I seen there was mold, probably would have saved me a trip to the ER for a breathing treatment for my allergies.
하얏트 플레이스 노스 찰스턴

하얏트 플레이스 노스 찰스턴

4/597개의 리뷰
Was greeted with a friendly smile during check in. The room was very comfortable with small refrigerator. Didn't see any outdoor area to relax that was the only thing I wished they had. I would come back here and stay again
홀리데이 인 익스프레스 & 스위트 노스 찰스턴

홀리데이 인 익스프레스 & 스위트 노스 찰스턴

4.4/599개의 리뷰
If anyone had a bad experience with this hotel, I know why. They did not meet Sarah who works the front desk. She was professional, friendly and extremely helpful. No matter how many questions I had, she answered them with a beautiful smile. She is awesome. I just regret I did not get the opportunity to see her before leaving. The room was cleaned. The kitchen staff was great. My reserved ride to the airport was timely. To sum it up, I have no complaints and plan to stay there again!!

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