We travelled with Egypt Tour Portal and as part of our 5 star package, we were assigned this old, dated, shabby, dirty hotel. Claimed to be 5 stars, in reality a poor 3 star. We checked in and despite having requested a double bed, we were given twin beds. This was rectified by the intervention of the tour guide and the manager of the hotel. The hotel lobby is disgustingly dirty, the floor and the beautiful chandeliers are filthy. The AC vents in the ceiling had not been cleaned in a long long time. Our bedroom was old, shabby and dirty. The bed linen was shabby and the floor was filthy as was the furniture. The AC in the room was very poor. We dined in the restaurant that evening. A room similar to a large canteen. The food was appalling. I ordered a fillet steak and did not touch it. The manager did ask me was everything ok, but I failed to see the point to exchange it for more of the same. Our dinner bill for four of us was €150. Expensive! We were to receive a breakfast box on checkout as we had an early tour. No breakfast box was forthcoming. This hotel typifies what we experienced in Egypt. Tourism is the main income in this country, yet no reinvestment occurs in their prime source of revenue. This is a cash cow that one day will come to an end. Avoid at all costs.
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